Grit my teeth, grit my teeth, grit my teeth. My lodger regularly moans to me about local and Government services and things being online. I just take my frustration out in this blog.
I have elected to receive emails from HMRC which is good, but no good if you cannot reply to their emails and they do not include an address you can reply to or phone number you can reply to. Apparently my tax code has changed, but to access this information online I need two additional bits of information one my passport - nice and easy - two the other one information about when I last sent them something. Well heaven knows the answer to that, so I do not have the required information to pass security but no way of getting back to HMRC to check what they have told me. Perhaps scammers make it easier to be contacted whereas august official bodies like HMRC are so guarded you cannot access your own information. Cannot be bothered right now to search through papers for an incorrect address to work out what is going on.