One of the things in life that annoys me the most is the many in theory reputable companies who are virtually impossible to contact online. Instead they have in built systems that send you round and round and round. Given that many organisations even when you do get in touch reply to a question you have not asked so necessitating more and more frustrating communication you can see why they might hope that no one will get in touch at all and of course if there were no problems with these organisations then that would be relatively fine, but in my sad experience even the best organisation can be useless at times. Blogger for example has a life of its own, it regularly will not allow me access telling me that I do not have the right account, and I have never worked out who to contact about the issue or how to resolve the issue and that might have spared the world this blog as I almost gave up on it, but as I can get onto the site as often as I cannot get onto the site, I can stil use it.
AirBnB is a new issue. Having joined so that I could go on a trip that ironically was then cancelled, I have decided that I also ought to just see if being a host suits me. So I advertised my flat for just a week at the end of July/beginning of August. When I revisited my site just to add pictures, to my surprise my availability had increased, but luckily no one had tried booking. I reset the calendar and so when I got a request for the booking immediately assumed all was okay and texted the enquirer back to that effect, however, I then realised that the date he had asked for was a date I knew to be incorrect as I am away then. When I got home I discovered that according to AirBnB I was now available not just for one week but for the whole of August right the way through to October. So my first potential guest I have had to turn down, which is not very encouraging but worse I have struggled to find a way to resolve the calendar problem as there is no direct way of contacting A ir BnB that I can find. Initially I sent a feedback message as I could not find a contact us button but I have had no reply to that, I also went on the community site, but have not had a response as far as I know, but I do not know how to check. I went on Facebook to see if anyone knew, but no and tried to follow the instruction video online to find the contact us button, but I still have not found it, so this is why I am hoping someone might pick up this blog message and help me, otherwise I will give up on AirBnB as it is costing me more in lost work to search for answers on their site than I have earned as I have not had any visitors so far and need to know that it is easy to resolve any issues, which based on my experience so far is not the case. AirBnB have loads of fans so hopefully one of them can help.
POSTSCRIPT - I finally found an administration email and contacted that, and they replied - but had not understood the problem, but I then re-iterated the problem and they have given me a contact number should the problem arise again and that way they can investigate - so that seems hopeful and gives one more confidence in the organisation.
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