Is John Lewis officially worse than Curry's ........Yes is the answer to that.
I bought a computer from them in good faith, which I believed to be the same model as the one I had had to return to Curry's because of the fault. It took several months to sort that out with Curry's but in the end I got a full refund and they compensated me too for the trouble. Nothing like enough to compensate for the time, lost revenue, stress but at least they compensated me. They also replied quickly to my complaints, their replies were incorrect, and unhelpful, but they were at least replies. John Lewis has failed to do anything remotely to help and they have also tried to sell me two products that were incorrect to resolve the problem! Their returns policy is crazily draconian - so because I bought the product, switched it on, set it up and then realised it was not the same as the HP that I had bought from Curry's as it had no ethernet cable - they refuse to let me return it. My understanding under the law is that products bought online can be returned but I appreciate it is a difficult situation because I had used it once and to the best of my knowledge it does not have a fault - but this in essence means that if you have done the instintive thing and turned on a product then you cannot return it. I am not sure that is what the law intended. Anyway so I have this damn computer and now have to find out whether they will return it or suggest a way of using an adapter to make it work. Can I get this information from them? No I was promised a reply about 20 days ago and have not had that reply, when I rang the women in Customer Services today to ask why I had not had a reply to my now several emails she said of that if I keep writingin that pushes me back in the system! So their system is set up to disadvantage people with an ongoing query.
Because no one had replied to my emails I went in some time ago to John Lewis and tried to buy the adapter The sales person confidentally and cockily dished other technical support staff and said he could deliver. Whilst in the queue though I took another look at the product he had advised that I buy only to realise that whilst it had an ethernet port, it did not have a USB end so I would not be able to use it. I could not find him, so gave the offending item back to his colleague and he told me to buy something that was a usb -c I decided to ignore his suggestion until I had had email confirmation re what to do. That confirmation never came, so today I found a phone number rang in and their someone in passing said not to use a usb - c, as they are only for phones, but to buy....... So I have had this computer for almost a month. I have had only one reply from Customer Service and that was to say I would hear in 72 hours! I have been in and been given incorrect advice. etc. Sadly it seems that John Lewis do not sell the connector - if you cannot rely on the sales staff to do their job, if the law seems set up to ensure you are in the wrong, - how does one buy a new computer with confident. Of course you could argue that given I am employed by one company really they could ensure that I was provided with the right equipment, but that would be another battle. So for the time being I am just hoping that once I get the right adapter I can progress. But in the meantime sod John Lewis' not going to you either now in the future./I have never really been there before as in my own head it is too expensive for me, but when Curry's were so awful, JL's was suggested, but from where I stand they are actually worse, because at least they have compensated me for their inefficiency.
I bought a computer from them in good faith, which I believed to be the same model as the one I had had to return to Curry's because of the fault. It took several months to sort that out with Curry's but in the end I got a full refund and they compensated me too for the trouble. Nothing like enough to compensate for the time, lost revenue, stress but at least they compensated me. They also replied quickly to my complaints, their replies were incorrect, and unhelpful, but they were at least replies. John Lewis has failed to do anything remotely to help and they have also tried to sell me two products that were incorrect to resolve the problem! Their returns policy is crazily draconian - so because I bought the product, switched it on, set it up and then realised it was not the same as the HP that I had bought from Curry's as it had no ethernet cable - they refuse to let me return it. My understanding under the law is that products bought online can be returned but I appreciate it is a difficult situation because I had used it once and to the best of my knowledge it does not have a fault - but this in essence means that if you have done the instintive thing and turned on a product then you cannot return it. I am not sure that is what the law intended. Anyway so I have this damn computer and now have to find out whether they will return it or suggest a way of using an adapter to make it work. Can I get this information from them? No I was promised a reply about 20 days ago and have not had that reply, when I rang the women in Customer Services today to ask why I had not had a reply to my now several emails she said of that if I keep writingin that pushes me back in the system! So their system is set up to disadvantage people with an ongoing query.
Because no one had replied to my emails I went in some time ago to John Lewis and tried to buy the adapter The sales person confidentally and cockily dished other technical support staff and said he could deliver. Whilst in the queue though I took another look at the product he had advised that I buy only to realise that whilst it had an ethernet port, it did not have a USB end so I would not be able to use it. I could not find him, so gave the offending item back to his colleague and he told me to buy something that was a usb -c I decided to ignore his suggestion until I had had email confirmation re what to do. That confirmation never came, so today I found a phone number rang in and their someone in passing said not to use a usb - c, as they are only for phones, but to buy....... So I have had this computer for almost a month. I have had only one reply from Customer Service and that was to say I would hear in 72 hours! I have been in and been given incorrect advice. etc. Sadly it seems that John Lewis do not sell the connector - if you cannot rely on the sales staff to do their job, if the law seems set up to ensure you are in the wrong, - how does one buy a new computer with confident. Of course you could argue that given I am employed by one company really they could ensure that I was provided with the right equipment, but that would be another battle. So for the time being I am just hoping that once I get the right adapter I can progress. But in the meantime sod John Lewis' not going to you either now in the future./I have never really been there before as in my own head it is too expensive for me, but when Curry's were so awful, JL's was suggested, but from where I stand they are actually worse, because at least they have compensated me for their inefficiency.
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