The background to my complaint against W.H Brown.

Trading Standards have "talked to" W.H Brown about my complaint, getting them to do that is a major success, but if I want compensation they say I have to take W H Brown to court. I have decided to wait instead in the hope that my complaint to the Property Ombudsman will come through instead. Weirdly as someone who tends to moan and record everything, everything that W.H Brown told me about the property I was about to buy and everything I told them was not recorded in the main. I wish I had blogged about the process and everything that has happened since, but I found it all so stressful and depressing that I could not get my act together. So I am going to try and put that right, by writing something now. There are so many people complaining to the property ombudsman that they are way behind with the cases. As that has taken over a year I decided to ask W.H Brown to compensate me. They have said that they will wait for the PO's response. as if they cannot see for themselves that their behaviour in this instance was completely wrong. I thought when I bought the property that I would be covered by laws like the Sale of Good Acts, I have found instead that there is virtually no protection for someone making what is normally the biggest purchase of their life. Estate Agents do have a Duty of Care and it was because of this that I was able to persuade Trading Standards to investigate, but even when I feel I have evidenced their faults, it does not seem to count against them, so I feel it is time to remind W H Brown and Trading Standards why I bought this complaint against them.