Where there's no way there's no will.

Some time ago I decided to update my will. I organise for someone to visit me and do it. On the day of the meeting they rang to apologise but they had broken down on the route and could not make it. A second visit was re-scheduled and confirmed in writing. The day of the visit, the will writer rang to say he was just on his way and would be with me in an hour. The only problem was that was when our meeting was due to end. I could not give him more time, so had to cancel. The company did not reschedule. So when a Will company rang me in response to something that I had foolishly said to one of those cold calling market researchers I thought actually I will go for that, that will solve my problem. The good news is that the solicitor rang me on the day due and talked me through the process. I was not struck by him, so decided to go with the single will deal rather than their mega deal with signed me up at a very reasonable rate for multiple updates to my will. I decided to wait and see how they managed my first will. It was very simple all the details were given, all they had to do was type it up and get me to check it and sign it. Which would have been fine, only the lovely copy they sent me had information I had not requested added to it. So far I have not got a re-draft despite four phone calls and three emails. Today was the deadline I gave them for getting back to me or give me a refund. I seem to be in dispute with yet another inefficient company