On the trail of Gromit.

Not so solicitous.

Me and the solicitors are shouting at each other in our emails. They definitely do not see, hear or respond correctly to anything that I send them. I have stopped reading their replies as a result and sent in my complaint to the Solicitors Ombudsman.

In the meantime I have only one recourse with the Property Ombudsman and that is to try and speak to his "boss" and say that he has failed to uphold his post by refusing my claim.   I do not know if this will work. But if it does not then, the estate agent has been given permission by industry standards to "lie" to sell.

Meanwhile it looks like both the flat below and my old house have just been sold by the same Estate Agent!

Fluffy things

I love blossom time.

The Property Ombudsman baffles

The Property Ombudsman has managed to reel me back into misery by deciding it is entirely my fault if I act on the lies that I was fed by the Estate Agent not the Estate Agent for telling me lies.  Where does one go from here?

Solicitor gets it wrong again and me under pressure from the TPO.

I have asked my solicitor three times to investigate the following complaint: why one of their solicitors told me that there was a gas certificate on the property and why they had not actually checked this before the sale as they should have done as they knew the property was tenanted prior to sale and according to Trading Standards it is standard procedure for a solicitor to check these things in the case of a sale. Three times they have replied about the gas boiler instead and denied that the property needed a gas certificate - when they know it did.  If you want to know which solicitor not to use when buying and selling please contact.


 Meanwhile having taken weeks no months to get a reply from the TPO: The Property Ombudsman they are insisting I provide new evidence within days. I feel close to a break down again, ironically the only thing that stopped me falling today, was having to go back through the evidence I have already provided the TPO and try and get them to understand its import. I should have been working but felt too stressed to handle work and this, so just getting something more done for the TPO was a start. I still have more to do for them and have had to fight claw and nail to get them to extend the deadline for my reply.  So they are adding to the pressure and to complicate things further I may have lost my best employment too.

I feel such a failure that is part of the problem, that I got things so wrong that I failed to protect myself, that I have let my son down by being stupid, trying to deal with my fear about lack of income, finding it difficult to manage the old property and trying to find a solution has just made things worse.  It would have been okay if the deal had been what it was supposed to be, but it was not and nothing I do changes that and how sick that makes me feel.

Shock horror W.H Brown lie to Property Ombudsman.

I know I should not be surprised but I truly am. I had relied on my complaint to the Property Ombudsman being upheld to some degree. That they would see the misery W H Brown had caused by what I consider to be their lies and that I would be offered the compensation I had asked for. What of course I had not anticipated is that W H BRown would not give full and proper evidence to to the Ombudsman. Of course it could be seen as a compliment that they feel that they have to deny what they did, that they could not just own up and be fined. That would suggest that they know their failure to provide for me is serious. But it could just be that once a liar always a liar. So please please please do not assume that all Estate Agents lie, they have a Duty of Care to you. So put everything in writing and put everything that they have told you in writing too and get them to confirm it before you exchange, that way if they have lied and the lie is serious you have the evidence to ask for compensation. If you would like further information about the behaviour of WH Brown Broxbourne, please ask.