Fluffy things

I love blossom time.

The Property Ombudsman baffles

The Property Ombudsman has managed to reel me back into misery by deciding it is entirely my fault if I act on the lies that I was fed by the Estate Agent not the Estate Agent for telling me lies.  Where does one go from here?

Solicitor gets it wrong again and me under pressure from the TPO.

I have asked my solicitor three times to investigate the following complaint: why one of their solicitors told me that there was a gas certificate on the property and why they had not actually checked this before the sale as they should have done as they knew the property was tenanted prior to sale and according to Trading Standards it is standard procedure for a solicitor to check these things in the case of a sale. Three times they have replied about the gas boiler instead and denied that the property needed a gas certificate - when they know it did.  If you want to know which solicitor not to use when buying and selling please contact.


 Meanwhile having taken weeks no months to get a reply from the TPO: The Property Ombudsman they are insisting I provide new evidence within days. I feel close to a break down again, ironically the only thing that stopped me falling today, was having to go back through the evidence I have already provided the TPO and try and get them to understand its import. I should have been working but felt too stressed to handle work and this, so just getting something more done for the TPO was a start. I still have more to do for them and have had to fight claw and nail to get them to extend the deadline for my reply.  So they are adding to the pressure and to complicate things further I may have lost my best employment too.

I feel such a failure that is part of the problem, that I got things so wrong that I failed to protect myself, that I have let my son down by being stupid, trying to deal with my fear about lack of income, finding it difficult to manage the old property and trying to find a solution has just made things worse.  It would have been okay if the deal had been what it was supposed to be, but it was not and nothing I do changes that and how sick that makes me feel.

Shock horror W.H Brown lie to Property Ombudsman.

I know I should not be surprised but I truly am. I had relied on my complaint to the Property Ombudsman being upheld to some degree. That they would see the misery W H Brown had caused by what I consider to be their lies and that I would be offered the compensation I had asked for. What of course I had not anticipated is that W H BRown would not give full and proper evidence to to the Ombudsman. Of course it could be seen as a compliment that they feel that they have to deny what they did, that they could not just own up and be fined. That would suggest that they know their failure to provide for me is serious. But it could just be that once a liar always a liar. So please please please do not assume that all Estate Agents lie, they have a Duty of Care to you. So put everything in writing and put everything that they have told you in writing too and get them to confirm it before you exchange, that way if they have lied and the lie is serious you have the evidence to ask for compensation. If you would like further information about the behaviour of WH Brown Broxbourne, please ask.

Where there's no way there's no will.

Some time ago I decided to update my will. I organise for someone to visit me and do it. On the day of the meeting they rang to apologise but they had broken down on the route and could not make it. A second visit was re-scheduled and confirmed in writing. The day of the visit, the will writer rang to say he was just on his way and would be with me in an hour. The only problem was that was when our meeting was due to end. I could not give him more time, so had to cancel. The company did not reschedule. So when a Will company rang me in response to something that I had foolishly said to one of those cold calling market researchers I thought actually I will go for that, that will solve my problem. The good news is that the solicitor rang me on the day due and talked me through the process. I was not struck by him, so decided to go with the single will deal rather than their mega deal with signed me up at a very reasonable rate for multiple updates to my will. I decided to wait and see how they managed my first will. It was very simple all the details were given, all they had to do was type it up and get me to check it and sign it. Which would have been fine, only the lovely copy they sent me had information I had not requested added to it. So far I have not got a re-draft despite four phone calls and three emails. Today was the deadline I gave them for getting back to me or give me a refund. I seem to be in dispute with yet another inefficient company

Those niggling little errors that made a sale and made me very sad.

" their mortgage offer will run out in December, she has had a baby they are desperate to move in and have their first Christmas together" Bull shit, they spent 6 months emptying the place out, destroying my beautiful garden and only then moved in. "I just do not get it, why does the place look so tatty, old, it is supposed to be modern." " It is just because it has been rented out." Bull shit... the property had been redeveloped year ago, it was not modern, but that is what you told me. YOu stood in that kitchen and said nothing needed doing to it, yet the gas cooker was illegal and the cooker hood useless. YOu advertised my property as needing modernisation, but all these things worked in my now gutted kitchen. The boiler is not modern, the floor not concrete, and what happened to the fridge I was promised, all the deep clean and the beautifully prepared flat. You said he has spent so much money sorting it out making sure it is well sound proofed and has good fire doors, that he will scarcely make any money out of the sale. Crap. The fire doors are only partially fitted correctly. They do not swing shut automatically and everyone visiting my property comment on how much noise I get from downstairs. The property is sound proofed but only to a standard level, not the super high standards you promised. And sadly all the land I thought was mine at the front, well you made sure I did not see the plans till after the sale went through the plans that showed I only owned half the land. And the promise that the freehold would be through in weeks,and the piece of paper I insisted be attached to my acceptance, as it made it clear, that the sale was only going through on that basis, well both disappeared. The solicitor never got the paper that you assured me would reach them and as for the freehold that took over a year to arrive. Moving here traumatized me. I am having to work longer and harder to afford it than my old house. There was no point what so ever of me moving, all I did was throw away £10000 in removal fees, I would not have done that had I been misinformed. I just pray that the Property Ombudsman rules in my favour, because so far W.H Brown have not apologised for their duplicity and their manager has not fallen on his sword. I just urge anyone living in the Broxbourne area to avoid them like the plague.