A smug smile and a lost opportunity.

I interrupt this Kyrgyzstan blog to refer back to some of the issues raised earlier in relation to my move. For today I am pleased to say £400 has been put into my bank account.  It is not as much as I asked for but the Solicitors have repaid me some of my costs.  Of course this probably means that had I taken into to court that I would have got a lot more, but the reality is that I was very worried about having to deal with the stress of something like that. Anyway at the moment yippee.  I have to say that it was because of the intervention of the Legal Ombudsman,whose approach is more comprehensible and sensible than that of the Property Ombudsman.  That does not mean she was on my side, but at least one could talk with them and know exactly what one was dealing with.  With was a great relief and having a result even better.

Bested again?

My contact with the Legal Ombudsman has left them pissed off with me.  They asked me for evidence. I emailed it them. I clogged up their system as a result!    They were nice enough to speak with me at the start of this process, but they did not think to tell me how I was supposed to get the evidence to them.  The Property Ombudsman takes everything via email, but will not talk with one.   Like the PO, the LO only take physical evidence as evidence. They cannot look at the bigger picture.  The fact that the industry that they are looking at requires people to speak with each other and as a result of those conversations there are tangible outcomes does not come into it.  They are a bit like an online doctor who knows your height, weight, clothes size, but does not see you throwing up in the toilet making a judgement about your eating habits.  Other ombudsmen are allowed a little more elasticity: they are allowed to consider the bigger picture.  But the legal ombudsman and the property ombudsman only want facts, facts, facts, Gradgrind, and boy do they grind me down in their failure as a result to do their job properly.  The Property Ombudsman still has not accurately understood or examined the case I sent to him.  I therefore complained to Lord Best - some kind of overseer - that the PO had failed to do his job properly and in the process had failed to uphold the best standards of the industry (the only grounds upon which I can "appeal" the LO decision) . But Lord Best has, from my point of view, not done his best, so best for me that I get out, while some semblance of hope remains in me.  

Talking of PO the other PO has been posting all my mail for the last week to next door. They got back from their holidays today - so I have just had a grand opening.